At pakgams, protecting your personal data is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what information we collect about you, why we collect it, how we use it, who we share it with, and what rights you hold over your own data as a registered Member on our platform.
Six core privacy principles that guide every decision we make about your personal data on the pakgams platform.
All data transmitted between your device and the pakgams platform is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text under any circumstances.
pakgams does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is shared only with licensed service providers who are contractually bound to use it solely for operating and improving the pakgams platform.
We collect only the data we genuinely need to operate the platform, verify your identity, process your transactions, and keep your account secure. We do not collect data speculatively or beyond what is required for a stated, documented purpose.
This policy sets out every category of data we collect and every purpose for which we use it. There are no hidden processing activities on pakgams. If we introduce a new use of your data, we will update this policy and notify you before the new processing begins.
Registered Members have enforceable rights over their personal data, including the right to access a copy of their data, request corrections, and in certain circumstances request deletion. All rights requests are handled by our dedicated support team within 30 days.
pakgams does not store full payment card numbers or JazzCash/EasyPaisa PINs on its servers. Payment transactions are handled by PCI-DSS compliant payment processors. We retain only the minimum reference data required to match your deposits and withdrawals to your account.
pakgams is the operator of the online gaming and sports betting platform accessible at pakgams.net and all associated subdomains and mobile applications. References to "pakgams", "we", "us", or "our" throughout this Privacy Policy refer to the pakgams platform operator in its capacity as the data controller responsible for your personal information.
pakgams operates under an international gaming license framework and serves registered players across Pakistan, including members from Karachi, Lahore, Islamabad, Faisalabad, and other major cities. As data controller, we are responsible for deciding how and why your personal data is processed, and we are committed to doing so lawfully, fairly, and transparently.
pakgams collects personal data through several channels: directly from you when you register, deposit, or contact support; automatically when you interact with the platform; and from licensed third-party verification providers during KYC checks. The categories of personal data we collect include:
We use the personal data we collect for the following documented purposes only:
pakgams processes your personal data on one or more of the following legal bases depending on the specific processing activity:
pakgams does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are contractually bound to maintain its confidentiality and security:
We share data with carefully selected third-party service providers who assist us in operating the platform, including:
pakgams may disclose your personal data to regulators, law enforcement agencies, or courts where we are required to do so by law, by the conditions of our operating license, or by a valid legal order. We will notify you of such a disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify registered Members of any such transfer and ensure the recipient maintains data protection standards equivalent to those in this policy.
pakgams uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The categories of cookies we use are:
You may manage your cookie preferences at any time through your browser settings or through the cookie preference centre accessible from the platform footer. Disabling non-essential cookies will not affect your ability to use core platform features.
pakgams retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our license conditions. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an individual.
pakgams implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
While we maintain rigorous security standards, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own device and account credentials. If you suspect your account has been compromised, contact us immediately at [email protected].
As a registered Member of pakgams, you hold the following rights in relation to your personal data. All rights requests should be submitted in writing to [email protected] and will be processed within 30 calendar days of receipt.
A summary of your enforceable rights over your personal data held by pakgams.
| Right | What It Means | How to Exercise | Status |
|---|---|---|---|
| Right of Access | Request a copy of all personal data we hold about you, including account history and transaction records. | Email [email protected] with subject: DATA ACCESS REQUEST | Available |
| Right to Rectification | Request correction of any inaccurate or incomplete personal data held on your account profile. | Update via Account Settings or email support team | Available |
| Right to Erasure | Request deletion of your personal data where we no longer have a legal obligation to retain it. | Submit written request to [email protected] | Conditional |
| Right to Restrict Processing | Request that we pause processing of your data while a dispute or accuracy query is under review. | Email support team with specific restriction request | Available |
| Right to Data Portability | Receive a copy of your personal data in a structured, machine-readable format (JSON or CSV). | Email [email protected] with subject: DATA PORTABILITY REQUEST | Available |
| Right to Object | Object to processing of your data for direct marketing purposes. Takes effect immediately upon receipt. | Unsubscribe link in any marketing email or contact support | Available |
| Right to Withdraw Consent | Withdraw previously given consent for marketing communications or non-essential cookies at any time. | Cookie preference centre or email support team | Available |
The pakgams platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21. Age verification is conducted as a mandatory step during account registration and at key account milestones.
Parents and guardians who believe their minor child may have accessed or registered on the pakgams platform should contact us immediately at [email protected]. We will investigate and act on all such notifications without delay. We recommend parents use parental control software to restrict access to online gaming platforms on shared devices.
The pakgams platform integrates third-party services including licensed game studios, payment processors, and KYC verification providers. Each of these service providers operates under its own privacy policy and data protection practices. While pakgams requires all third-party service providers to maintain data protection standards consistent with this policy through contractual obligations, we cannot be responsible for the independent privacy practices of third parties.
pakgams does not host or control third-party game content directly. When you play a game provided by a third-party studio on the pakgams platform, that studio's game client may collect limited technical session data necessary to operate the game. Such data is collected pursuant to the studio's own data processing terms, which are available within the respective game interface.
pakgams reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or license conditions. All amendments will be published on this page with an updated effective date. The current version of this policy is always accessible at pakgams.net/privacy-policy.
For material changes to this policy — meaning changes that significantly affect how we collect, use, or share your personal data — pakgams will notify registered Members via their registered email address at least 14 days before the change takes effect. Your continued use of the pakgams platform after the effective date of any amendment constitutes your acknowledgment of the updated policy.
If you do not agree to an amended Privacy Policy, you should cease using the platform and may request account closure in accordance with Section 15.1 of the pakgams Terms and Conditions. Requests for account closure submitted in connection with a Privacy Policy amendment will be processed with priority by our support team.
For all privacy-related queries, data subject rights requests, or concerns about how pakgams handles your personal data, please contact our Data Protection team through the following channel:
If you are not satisfied with our response to your privacy complaint or data rights request, you have the right to escalate the matter to the relevant supervisory authority under the international gaming license framework under which pakgams operates. Details of the applicable supervisory body are available from our support team upon request.
Document ID: PKGMS-PP-2026-01 | Version: 1.0 | Effective: 1 January 2026 | Platform: pakgams.net
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